FAQ & CONTACT PAPINEE LEGENDS

We’re here for you if you have any questions or concerns. We believe in over-communicating when it comes to the important things. You’ll receive an email for each of the following:

• A confirmation email once your order has been placed and confirmed.
  
  

• A shipping confirmation email once your order leaves our workshop and begins its journey to you.
  
  

• And finally, the one you’ve been waiting for — an arrival email to let you know your Papinee Legends  package has been delivered.

 

PRODUCT CARE & SIZING

 

HOW MUCH CAN I FIT IN THE POUCH?

Your clutch pouch can be used as a clutch bag for a night out, a travel pouch to store your passport, phone, cards and other essentials, or a beauty pouch to slip into a larger bag for your daily needs. The pouch measures 21 × 17 cm and is expandable in width. 

HOW SHOULD I TAKE CARE OF MY CLUTCH POUCHES AND BAG CHARMS?

To keep your Papinee Legends clutch pouches and bag charms in the best condition:

• Keep them away from excessive heat, moisture, and direct sunlight.
  

• Avoid overfilling or pulling on them forcefully to prevent damage.
  

• Store your product in its original Papinee Legends non-woven bag in a cool, dry place to maintain quality and prolong its lifespan.

Cleaning instructions:
Dry clean recommended. Spot clean only. Do not machine wash.

DO YOU RESTOCK PRODUCTS?

It depends. Most items are limited edition, but sometimes a product is too good not to restock — in that case, we may create something similar. If you’d like to purchase an item that’s currently out of stock, please contact us, and we’ll notify you by email when something in the same vein becomes available. If the product you’re looking for is no longer on our site, it means we don’t have plans to restock it.

ORDERS AND PAYMENT

We accept Visa, MasterCard, American Express, and PayPal. For credit card payments, please ensure the billing address entered on your order matches the billing address on file with your bank. Otherwise, our system may flag the transaction as potential fraud.