Notice of After-Sales Policy Update

Dear Papinee Legends Fans,

With effect from 1 October 2025, exchanges for defective products due to manufacturing fault will be revised to seven (7) days from the date of purchase worldwide.

Purchasing Principle

Definition of Blind Box: "Blind Box" means that customers cannot identify which exact design of the series they purchase before opening it.

IMPORTANT: Number of figurines in each series varies. We do not guarantee that any purchase of a Blind Box will contain the secret design. We also cannot guarantee the exact figurine of the series that will be mailed to customers, and the design received is random.

NOTICE: Customers MUST carefully choose which product or series of blind boxes they wish to purchase. We do not offer any refund or exchange because of a change of mind on your purchase.

Cancellation Policy

Generally, if your order has not been shipped yet, there will be a "Cancel Order" button available on the order details page for you to cancel autonomously. If the button is no longer visible or the system prompts that cancellation has failed, it means the order has entered the shipping process and can no longer be canceled.

Order Auto-Cancellation Scenarios:

1. Out of Stock: If an item in your order is out of stock, a full refund will automatically be issued
   
   

2. Incomplete Sets: If your order includes product sets but the warehouse cannot fulfill the complete set, a full refund will be issued automatically
   
   

3. Order Region Restrictions: If the region selected on the store page does not match the shipping address provided
   
   

4. System Error: In case of any anomalies in order pricing, product information, or other details due to system issues
   
   

5. Transfer Warehouse Address: If a customer provides a forwarding warehouse address instead of a valid personal address
   
   

6. Address Details Issue: Incomplete or incorrect information, invalid symbols, nonsensical or garbled text
   
   

Address Change Instructions: Shipping addresses cannot be changed once an order has been paid. Please carefully review and confirm your shipping information before completing payment.

After-Sales Service

After-Sales Period

Customers may submit an after-sales application within 7 days of receiving the goods (as shown on the delivery receipt) by providing the original proof of purchase certificate or anti-counterfeiting code.

When receiving the goods, customers should inspect the outer packaging. If the packaging is severely damaged or shows signs of significant pressure or deformation, customers must provide proof (photos or videos) within 7 days after receipt to customer service for processing.

After-Sales Scope

Customer service is available only for orders placed through Papinee Legends official website (papineelegends.com). For orders placed through different channels, please contact the original purchasing store for support.

Customers may seek after-sales service within the after-sale period by providing relevant evidence (photos or videos of the quality issue) if the product exhibits quality issues.

Type 1 - Regular Blind Box

Defects: Blind Box goods are designer items limited by existing technology and handmade participation in craft production. Minor defects such as uneven coloring, slight scratches, paint drops or bubbles are normal. If there are serious defects, customers can apply for after-sales service after receiving their goods.

Card & Accessories: If the card inside the Blind Box does not match the product, we will supplement the correct card corresponding to the product, and the original card will be taken back.

Type 2 - Limited Edition Products

Sales Terms: Since this product is a limited-edition item specially designed by the artist and will be sold in a single release, no replacements are available. Customers must carefully select their desired product/series before completing their purchase. All sales are final - we do not offer refunds or exchanges for change of mind. Returns/exchanges are not supported. If there are any product quality issues, we will provide a return and refund service.

After-Sales for Limited Edition:

1. Limited edition items are not eligible for exchange
   
   

2. If you discover significant manufacturing defects, please email info@papinee.com within 7 days of receipt including:
   
   

• Your order number
  
  

• Unboxing video evidence
  
  

• Clear photos of the defect
  
  

3. For security purposes, please contact us from the email address associated with your order
   
   

Documentation Requirements

To facilitate any defect claims, we strongly recommend recording your unboxing process. This video must:

• Be recorded in one take without any cuts, pauses, or edits
  
  

• Start from the unopened state of the parcel, showing all six sides clearly
  
  

• Clearly show the shipping label with tracking number and recipient information
  
  

• Record the entire opening process
  
  

• Show the product itself and any issues
  
  

• Be stable and well-lit so all details are visible
  
  

Apply for After-Sales Process

Please provide the following information to customer service at info@papinee.com:

a. Related order number
b. Pictures or unpacking video of the related products
c. Multiple photos of the product (more than 3 photos showing different angles)

Return Steps

If your order went through a return request, please follow these steps:

1. Product Return Preparation: Customers must return the inner packaging box, product, accessories, and all included free gifts together
   
   

2. After sending the return package, customers must provide the tracking number to us
   
   

3. Upon receipt of the goods, verification of payment proof for the return fee, and confirmation of eligibility for a refund, IHL will follow up with necessary actions
   
   

Important Notes

Return Freight Advancement: The customer is responsible for prepaying the return shipping cost. Upon receipt of proof of payment for the return fee and the return tracking number, IHL will issue a coupon equivalent to the amount of the return fee (with a reimbursement cap of USD $10 for smaller items and a cap of USD $25 for larger items).

Customers' Personal Returns: Should a package be returned due to the receiver's personal reasons, the shipping fee, return fee, and any associated fees will be deducted from the refund amount.

Refund

If you are eligible for a refund, the refund will be made within 5-10 business days.